On Botswana’s Chobe River northern border with Namibia, Kasane is the gateway to Chobe National Park, one of the most prolific wildlife areas in Africa, noted for its elephants...

After Your Trip

Claiming VAT

A non-resident on departing from Botswana may claim a refund of VAT paid on purchases of goods exported as accompanied baggage.

Click here to download Claim Form (VAT Refunds to Non-Resident Individuals)...

Lost/Damaged Luggage

Please inspect your baggage immediately after claiming it at your destination. Any damage or missing items must be reported before leaving the airport. The airline operates a computerized tracing system for missing bags, which when located are sent to the passenger’s final destination. If the trace is unsuccessful you will be asked to complete a baggage claim form. Compensation for lost baggage is as per the guidelines prescribed by the Montreal Convention of 1999.

Click here to download baggage Claim Form....

Click here to download Convention for the Unification of Certain Rules for International Carriage by Air of 1999...