1.1.1 Information collection and use
Your privacy is important to Air Botswana and we want you to know that the information we collect will be treated with care. This privacy Policy applies to all information collected by Air Botswana when you are on this site and when you utilize any service provided by Air Botswana. We will only use your information in accordance with this Policy. Your use of this website constitutes your agreement to this Privacy Policy. By using this website, you are agreeing to the terms of this Privacy Policy and that your personal information may be sent and processed by Air Botswana or suppliers and third parties exclusively providing services for Air Botswana in countries with varying applicable data protection laws.
1.1.2 Why do we need your personal information?
Air Botswana collects your information to understand your needs and interests, complete transactions and fulfil requests for our services. When you use services provided on this web site you will be asked to provide certain information such as your name, contact details, and/or debit/credit card details. We may use your information for,
• Assisting you in making reservations to purchase airline tickets, sending you your itinerary, or contacting you if there is a problem with your reservation;or for any other related products and Services available on our website;
• Communicating with you about personalized promotional offers;
• Updating you on new services and benefits;
• Contacting you for market research regarding our offers or services.
• Administrative and analytical purposes including accounting, billing and audits, marketing, credit card processing and verification, customer relations correspondences, and/or our frequent flyer Program.
• To answer any queries which you may send to us by email;
• In order to conduct customer satisfaction surveys;
• To meet our legal compliance obligations;
• For crime prevention and detection; and
• For direct marketing purposes, as set out in detail below.
We need to know the names of all passengers travelling. If you are booking a flight on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.
1.1.3 How do we use your personal information?
Information you provide or that is obtained by us will be used to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email telephone or otherwise) with information about new products and services and special offers we believe you will find valuable. We may also inform you about new products and services and special offers of selected third parties.
If you would like to receive details of our new services and special offers, you can click here to register.
1.1.4 To whom do we disclose your personal information?
Air Botswana does not sell, or trade your personal information to third parties.
We may give information about you as follows:
• Air Botswana may provide its third party service providers and processors with access to your personal information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management centre, marketing organizations, who may provide support marketing and promotional communications; internet service providers who administer our web page and provide internet services and host our facilities; chauffeurs, car services agencies, and consumer research companies that assist Air Botswana with understanding consumer interests by conducting surveys. Air Botswana only shares your personal information to the extent required for the performance of such services. Air Botswana has implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Policy and that it is never used except to fulfill services to Air Botswana.
• Air Botswana may also disclose your personal information as permitted or required by law. For example, Air Botswana will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
• In the event of a sale of all or substantially all of the assets of Air Botswana, Air Botswana may transfer personal information in its control to a third party purchaser that agrees to use personal information for the same reasons identified in this Privacy Policy.
• to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
• to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;
• if we have a duty to do so or if the law allows us to do so;
• To our employees and agents to do any of the above on our behalf, now or in the future.
If you choose not to provide certain personal information we request, you will still be able to visit our web site but you may be unable to access certain options or services.
1.1.5 Consent
By choosing to provide Air Botswana with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any personal information. Air Botswana may contact you by phone or email in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that Air Botswana believes may be of interest to you. You can choose to unsubscribe to these updates or from having your personal information used for market research purposes.
1.1.6 Withdrawing your consent
All marketing communications Air Botswana sends to you will provide you with a way to withdraw your consent. If you no longer wish to receive promotional materials you may opt-out of receiving these communications by clicking here, this will remove you from Air Botswana mail lists.
Please note that if you do not consent to Air Botswana’s use and disclosure of your personal information, this may affect our ability to provide you with particular products and services.
1.1.7 Security
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.
1.1.8 Aggregate data
We may aggregate personal information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze website use, to improve our content and product offerings, and to customize our site’s content, layout and services.
We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of the site, and do internal research on our users’ demographics, interests, and behavior to better understand and serve you.
1.1.9 Minors
Air Botswana does not knowingly collect personal identifiable information from minors. If you are a Parent or Guardian of someone who is, according to the applicable law a minor and has provided us with information without your knowledge and consent, you may request that we remove this information by contacting us at or email address at e-booking@airbotswana.co.bw
1.1.10 Cookies
A “cookie” is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the Web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your Web surfing experience. Air Botswana uses cookies to track customer visits through our site. This information enables us to save you time when returning to the site by saving your password so you do not have to re-enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive. And although you may receive cookies from many different sites, each cookie can only be read by the Web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.
1.1.11 Links
Our web site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the Privacy Policy of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our web site.
1.1.12 Newsletters
You only receive our newsletter after you subscribe to this service on the website. Newsletters may include information from our business partners. If you subscribed to our newsletter but do not want to receive it in the future, please follow the “unsubscribe” instructions contained in the newsletter, which includes an individualized link to your subscription information.
1.1.13 Correction / updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.
1.1.14 Access to your personal information
You have the right to see personal information we keep about you. We will endeavor to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested. If you are concerned that any of the information we hold on you is incorrect please contact us.
1.1.15 Transfer of your personal information
Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as a result, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries.
1.1.16 Notification of changes
If we decide to change our Privacy Policy, we will post those changes on our web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.
1.1.17 Contact
Personal Information
If you have previously submitted Personal Data through the Site and would like that information deleted from our records and database, please contact us at our email address at e-booking@airbotswana.co.bw
Online bookings
If you have a query regarding your online booking or encountered any problems whilst making your booking, please contact us at our email address: e-booking@airbotswana.co.bw
Non-booking related queries
If you experience any technical problems during your interaction with this web site, please contact your local Air Botswana office. |
